SEPAR International Ukraine Evacuation Embassy Information
Updated: Nov 17, 2022
Given the evolving circumstances in Ukraine this information will be continually updated but is subject to change.
On Thursday 24th February 2022 Russian President Vladimir Putin broadcast a speech asking for the Ukrainian's to lay down their arms, moments later attacks were reported on Ukrainian military targets and the Russian invasion began. The Ukranian border has been breached in a number of places in the East, North and South as well as from Belarus and there are reports of fighting in Eastern Ukraine.
All Ukrainian airspace is now closed to all civilian flights so all evacuations must be carried out overland into neighbouring countries.
Please find below embassy advice and contact details;
Please note: The British Embassy in Kyiv has temporarily relocated to the British Embassy office in Lviv. If you’re a British national in Ukraine and need consular assistance, phone +380 44 490 3660 (open 24 hours, 7 days a week).
We advise British nationals to leave Ukraine immediately if you judge it is safe to do so, and to follow the advice of the Ukrainian authorities while you remain in Ukraine. It is likely that commercial routes out of Ukraine will be severely disrupted and roads across Ukraine could be closed.
Find out more in the FCDO Travel Advice for Ukraine including the advice on returning to the UK.
If you are still in Ukraine, register your presence in Ukraine so we can provide you the latest information. You should also continue to read and follow our travel advice.
Immediate family members of British nationals in Ukraine
Read Support for family members of British nationals in Ukraine, and Ukrainian nationals in Ukraine. This includes information on family migration visas. If you need assistance to apply for this visa, telephone +44 300 3032785 (8am to 8pm GMT Monday to Friday, 9am to 5:30pm GMT Saturday and Sunday).
If you’re in Ukraine and you need advice which is not covered by reading our travel advice then you can contact us online.
If you’re in Ukraine and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +380 44 490 3660 (open for calls 24/7). If you experience technical difficulties call +44 (0)1908 51 6666
Get an emergency travel document
You can apply for an emergency travel document if you’re abroad and your passport has been lost or stolen, damaged or expired, and you can’t get a new or replacement passport in time to travel.
Apply online for an emergency travel document
If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.
If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.
If you are not a British citizen or have not had a British passport before
If you’re not sure, check if you’re a British citizen
If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document.
If you are an American citizen in need of emergency assistance, please call +38-044-521-5566 during regular business hours or +38-044-521-5000 after hours. For non-emergency assistance, you can reach us via e-mail at email@example.com
Overseas Citizens Services Emergency Number in the United States: 202-501-4444 (call from overseas); 1-888-407-4747 (from the U.S.)
These numbers are NOT for visa inquiries.
Operational hours of the U.S. Embassy in Kyiv (and associated offices/sections) are Monday–Friday, 8:30 a.m. – 5:30 p.m. Consular services are by appointment only.
The Embassy is closed to the public on weekends and U.S. and Ukrainian Holidays.
For more information, please contact: 044-521-5000.
The U.S. Embassy address is: U.S. Embassy in Ukraine 4 A.I. Sikorsky St. (formerly Tankova) 04112 Kyiv, Ukraine
(Nearest metro: Beresteiska)
Consular Section public hours are Monday-Friday 8:30 a.m. to 12 p.m. and 2 p.m. to 3 p.m. by appointment only. Routine ACS services, including passports, registering the birth of a child, and notary services, are scheduled through an online appointment system only. NOTE: The Consular Section is prepared to deal with emergencies at any time every day of the week. Emergencies include, but are not limited to: arrest, serious illness, and death of a U.S. citizen.
Due to the rapidly deteriorating security situation, the Canadian Embassy in Ukraine has temporarily suspended its operations in Kyiv and moved to an office in Lviv.
Canadians in need of consular assistance in Ukraine should contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre (EWRC) in Ottawa.
Emergency contact form
From outside Canada
Call the nearest embassy or consulate.
+1 613 996 8885 (call collect where available)
Toll-free numbers in some countries
From inside Canada (non-passport-related)
1-800-387-3124 (toll-free from the U.S. and Canada only)
Emergency passport services within Canada (weekends and statutory holidays)
1-800-567-6868 (toll-free from Canada only)
+1-613-686-3658 (carrier charges may apply)
+1-613-909-8881 (carrier charges may apply)
TTY (for persons with a hearing loss):
1-800-394-3472 (toll-free from the U.S. and Canada only)
Consular support and travel advice
Do not travel to Ukraine due to the volatile security situation and increasing threat of imminent military action against Ukraine. We continue to urge Australians to leave Ukraine immediately. Do not delay.
Due to the increased risk, the Government has directed the departure of Australian Embassy staff from Ukraine, and all have now departed. Our Embassy and operations in Lviv are now temporarily closed.
Australian officials have been deployed to eastern Poland and Romania to assist Australians seeking to depart Ukraine.
Australians in Ukraine seeking consular assistance should call DFAT's 24-hour Consular Emergency Centre on 1300 555 135 or +61 2 6261 3305 outside Australia.
Monitor and subscribe to Smartraveller for up-to-date travel advice for Ukraine. The Ukraine border regions information page outlines the requirements for leaving Ukraine by road for Australian citizens. Read the travel advice of the destination to make sure you meet the entry requirements. The security situation is unpredictable and conditions could change with little warning.
Read the full statement from the Minister for Foreign Affairs.
Registration Portal for Australians in Ukraine
If you remain in Ukraine, you should register on the registration portal for Australian citizens, permanent residents, and their immediate family members.
This is a contingency measure in response to ongoing security concerns in the country. Registration means DFAT can better contact Australians in the event that assistance is required.
Continue to monitor Smartraveller for updates: see travel advice for Ukraine. We keep our Travel advice under close review, including regularly reassessing the risks to Australians in Ukraine, and to provide the latest information.
The French Embassy in Ukraine is opening a telephone response cell for French people in Ukraine.
The telephone response cell can be reached on +380 44 590 36 39.
Do not travel
Latest Travel Alert
The Department is closely monitoring the situation in Ukraine together with our EU and other international partners.
In light of developments, the Department of Foreign Affairs advises all Irish citizens currently in Ukraine to shelter in a secure place.
However, citizens should consider leaving Ukraine if they judge it safe to do so, depending on their location and prevailing circumstances.
It is likely that routes out of Ukraine will be severely disrupted and the road network and border crossings may face closures at short notice.